Surya Sangam – Payment & Refund Guidelines
Last Updated: 12 May, 2025
At Surya Sangam, we believe in building trust through transparency. Our payment and refund process is designed to keep you informed and confident at every step of your solar journey. Below is an easy-to-understand outline of how payments work and under what conditions you can expect a refund:
| Project Milestone | Payment Stage | Cancellations & Refunds |
|---|---|---|
| Booking your solar journey with us | Nominal booking fee | 100% refundable anytime before process initiation. |
| Site inspection completed | No additional charge | Not applicable – this step is free of charge. |
| Proposal shared & discussion completed | No payment required | No cancellations applicable as no payment is involved. |
| Vendor confirmation & design approval | 50% of project value |
- 100% refund within 24 hrs - 50% refund within 24–48 hrs - No refund after 48 hrs |
| Material procurement initiated | Covered under 50% advance | No refund possible once vendor orders are placed. |
| Solar system installation complete | 45% of total value | No cancellations or refunds possible at this stage. |
| Final testing & quality checks | No extra cost | Not applicable – quality check included in project scope. |
| Final handover and commissioning | Remaining 5% | No cancellations or refunds at this point – system is ready and delivered. |
Friendly Notes:
- All approved refunds will be processed via your original payment method within 7–10 working days.
- The amounts mentioned are exclusive of any applicable government taxes or surcharges.
Disclaimer:
Surya Sangam reserves the right to modify payment structures, refund eligibility, or service timelines in response to policy changes, vendor constraints, or force majeure events. Customers will be informed of such changes in advance wherever applicable.
Customer Acknowledgment:
By initiating a solar journey with Surya Sangam, you agree to abide by these payment and refund guidelines. For any clarification or exception, kindly reach out to our support team in advance.
We're here for you – always.
Email: customer.support@suryasangam.com
Website: www.suryasangam.com